We're here to help
Our amazing customer experience team are available to help you with your property searches by webchat and by phone.
Online chat availability:
Get an instant response with our online chat option. We're available between 9am – 5pm, Monday to Friday.
Got something less urgent? Why not complete our online enquiry form.
(We usually respond within 24 hours)
Telephone number:
0800 009 4540
Our Customer Experience Team are available between 9am to 5pm on Monday, Tuesday, Thursday, Friday and 10:30am to 5pm on Wednesday*.
*Please note that our Customer Experience Team phone lines are open from 10:30am on Wednesday to allow for team training.
Email:
onlinecustomers@thameswater.co.uk
Send us a letter:
Thames Water Property Searches
PO Box 3189
Slough
SL1 4WW
Click here or call 0800 980 8800
