News & insights

News: 09 november 2020

Thames Water Property Searches Phone Number Change

With the current ongoing challenges, you may occasionally experience delays as we continue to process searches in these challenging times. We’re sorry for any inconvenience this may cause and thank you for your ongoing patience during this time.

We would like to make you aware that Thames Water Property Searches will be moving from the current 0845 070 9148 telephone number to a new number: 0800 009 4540. This means that, you will no longer be charged by your phone provider for contacting us should you need to whilst allowing us to come in line with the wider Thames Water business.

Please could we therefore ask that you update your records with the new phone number as the 0845 070 9148 telephone number will be phased out of use.
Can we help you?

Our online chat is now closed. You can contact us on 0800 009 4540 between 9am - 5pm, Monday to Friday.
Alternatively, you can send us a message using our online enquiry form.